Privacy Policy

Effective Date: August 23, 2023

At Token & Friends Pet Services LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our pet care services.

Information We Collect

We may collect the following information from clients:

Name, address, phone number, and email address
Emergency contact information
Veterinary clinic information
Pet information, including medical conditions, medications, behavioral concerns, feeding instructions, and care preferences
Home access information, such as lockbox codes, alarm instructions, or key information
Payment and billing information
Photos, videos, and updates related to your pet's care

How We Use Your Information

We use the information collected to:

Provide safe and effective pet care services
Communicate regarding appointments, scheduling, and pet updates
Respond to emergencies involving your pet or home
Process payments and maintain business records
Improve our services and client experience
Comply with legal obligations

Photo & Social Media Usage

During services, we may take photos and videos of pets for client updates and marketing purposes, including social media, our website, and promotional materials.

Clients may opt out of having their pets featured in marketing materials by providing written notice to Token & Friends Pet Services LLC. We will make every reasonable effort to honor these requests.

Information Sharing

We do not sell, rent, or trade your personal information.

Information may be shared only when necessary with:

Veterinary professionals during a medical emergency
Emergency contacts designated by the client
Law enforcement or government authorities when required by law
Professional service providers assisting with payment processing or business operations

Data Security

We take reasonable measures to protect client information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission can be guaranteed to be 100% secure.

Record Retention

Client records may be retained for as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce business agreements.

Client Responsibilities

Clients are responsible for providing accurate and up-to-date information regarding their pets, emergency contacts, veterinary providers, and home access instructions.

Your Rights

Clients may request to:

Review the personal information we maintain
Update or correct inaccurate information
Request deletion of information where legally permissible
Withdraw consent for marketing communications

Children's Privacy

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13 years of age.

Changes to This Policy

Token & Friends Pet Services LLC reserves the right to modify this Privacy Policy at any time. Updated versions will be provided to clients and posted on applicable business platforms.

Contact Information

For questions regarding this Privacy Policy, please contact:

Token & Friends Pet Services LLC
Springfield, Missouri
Email: info@tandfpetservices.com

By utilizing the services of Token & Friends Pet Services LLC, clients acknowledge that they have read, understood, and agree to this Privacy Policy.